If you are not completely happy with any items from your order you may return them to us within 7 days. Please note your returns must have been collected by our courier within this time frame. Returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items). Please do note that refunds on returns will be subject to a 5% administration charge (or in the case of faulty items there will be no administrative charge) as we have to return the items to the relevant suppliers.
Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in an undamaged condition.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.
Returned items must conform to our Returns Policy
- Your returned item must arrive back no later than 7 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund.
- We strongly recommend that you book your return pick-up within 4 days of receiving your order to ensure that it arrives at our premises within 7 days. Please contact us if you have any queries relating to this.
- Please note we can only collect returns from the same country to which your order was delivered.
- Once your return has been received by Style Trend Repeat and it complies with our returns policy, we will refund you by your original payment method.
- We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
- Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
- If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.
- We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a Credit for the original item.
Once Style Trend Repeat has received your item we will refund you by your original payment method. Payments can take up to 10 working days to process after full inspection of the Product. Returned items will be refunded excluding the 5% administration fee.